A Now IT Works True Story
Imagine that when you woke up this morning, got ready for work and jumped in your car like you always do – it didn’t start. Then you looked in the rear view mirror and spotted your mechanic walking up the driveway with his tools, ready to get you out of a jam. That would be great, right?
If you are a Now IT Works customer – you can have that same sense of relief when it comes to your business technology.
A customer in Norwalk had a server go offline overnight but with our advanced systems, we knew about the problem and had a technician on-site to assist early that morning. The customer was thrilled that, even though the problem occurred, she didn’t have to walk into an emergency situation like this, call the help desk for a support request and wait – Now IT Works was there in a flash!
In the end, there was a problem with the cable connection so the technician made sure the hand-off to the appropriate vendor was smooth and that the customer knew exactly what was going on, each step of the way.
